1. What sizes are available?
We offer 85 cm, 100 cm, 200 cm, and 300 cm widths. LED Counters are typically 1 m x 1 m. Need a custom size? Contact us for a quote.
2. How bright are your light boxes?
All frames use built-in LED lighting for bright, even illumination without hot spots—giving a crisp, professional finish.
3. How long does delivery take?
Standard production is 3 working days. A 2-day express service is available on many products (subject to order size). UK-wide delivery available.
4. Delivery & turnaround notice
Turnaround times are estimates, not guarantees. We always aim to meet deadlines, but courier delays, stock availability, or peak periods can affect delivery.
1. For time-sensitive orders, please confirm production slots with us before ordering.
2. Choose 2-day express where available (order before our cut-off).
3. For critical deadlines (e.g. events), collection from our Derbyshire facility is recommended as couriers cannot be guaranteed.
1. For time-sensitive orders, please confirm production slots with us before ordering.
2. Choose 2-day express where available (order before our cut-off).
3. For critical deadlines (e.g. events), collection from our Derbyshire facility is recommended as couriers cannot be guaranteed.
5. Colour accuracy check - hard copy proof option
Need certainty on colour? Request a hard copy proof before full production.
1. Proof cost: £5
2. Delivery: £10
3. VAT applies
Please note: If a proof is not requested, we cannot be held responsible for colour variations in the final printed product. Speak to your account manager to request a proof.
1. Proof cost: £5
2. Delivery: £10
3. VAT applies
Please note: If a proof is not requested, we cannot be held responsible for colour variations in the final printed product. Speak to your account manager to request a proof.
6. Are the products easy to assemble?
Yes. Tool-less, push-fit hardware with numbered parts makes assembly quick and straightforward—even for one person.
7. Can I replace the graphics later?
Absolutely. Tension fabric graphics are replaceable, so you can update campaigns without replacing the frame.
8. Will I see cables or power packs?
No. Transformers are integrated within the frame—no bulky power packs on show.
9. What materials are used?
Frames are white PVC or aluminium (model dependent). Counters feature a black top. Graphics are high-quality fabric for vivid colour and durability.
10. Are these suitable for outdoor use?
Standard products are for indoor use. Contact us to discuss outdoor-ready solutions.
11. Do you offer a warranty?
Yes. Products include a warranty against manufacturing defects. If you encounter an issue (e.g. LEDs or frame), Contact us with details and images and we’ll sort it quickly.